How We Care
Our Model of Care
We’re a close and caring family – that listens and forms meaningful relationships with you and your loved ones.
We speak your language and honour your culture – as a leading provider of culturally sensitive aged care, it’s in our DNA to want to do this!
We work things out together – partnering with you and your family to ensure you get the care and services you choose and that sustain your health and wellbeing.
We love to celebrate and have fun – birthdays, Chinese New Year, Moon Festival, staff and client milestones: these magic moments make our vibrant communities special.
We challenge ourselves – pursuing training, innovation and collaboration to strengthen what we offer you now and in the future.
We’re committed to doing the best for you – through inspired leadership, skilled staff and dedicated volunteers.
At Home In Our Residential Care
Connecting You With Our Team
Feel Safe at Home with Freedom and Choice
What People Say
Extracted from Eulogy of Ms Lily Tong – written by her granddaughter
Nan spent her last years at Bernard Chan Nursing Home, where she was later joined by Kevin (Grandpa), and where she passed away surrounded by family. She was very well looked after there and we are grateful for the care that they gave her.
Written by Ms Tong’s grand-daughter
Zhong Min (room 25A) had a fulfilling family time during his five-year stay in Bernard Chan Nursing Home. The Directors of Nursing led their professional teams in providing quality care for every resident, responded to all our concerns with solutions and pleasant smiles. We felt so grateful for such tender loving care. Here in BCNH is indeed a paradise on earth, a place where different daily programs inject happiness and joy in the lives of residents!
While Ah Bo always works in the lounge area with a happy face despite the busy tasks, nurses carefully assist residents in their medication needs, treating them as if they were their own family members. New programs are on display on the notice board, residents recall fond memories through various festive programs conducted by staff.
I have to thank all the DONs for getting close to our hearts, sharing our happiness and sorrows, lending a helping hand to our worries. Seeing the excellent models from leaders, the staff follow their examples and treat every resident with equality, all contributing to make BCNH a home of vivacity and love.
Bygone nights and distant music are eternal, yet people who leave in the course of time. There is no way to go against the law of nature… May the flowers bloom forever, the moon shines till eternity, mankind has longevity!
Written by Mr Zhong Min QU’s wife
(Edited by Communications and Marketing Unit)
I would like to commend the service and work ethic of the staff at the Hurstville branch of ANHF and I particularly want to commend Bridget Tam. She has been most helpful and kind in dealing with any queries and issues that my mother, L.Vuong who is an elderly with ANHF) and myself. Bridget has been most patient and attentive to my continuous questions and requests – I feel most happy with her help. The services of ANHF has relieved a lot of the trials and tribulations involved with the care of my mother, and the ongoing kind and attentive service that I continue to receive contributed to this. My Mother has also expressed to me that she enjoys the regular excursions with the ANHF – she has visibly brightened and appeared more cheerful from the exercise, activities and socialisation. It makes me extremely happy that she is more uplifted, and I am so appreciative of the staff that have taken a part in that.
I would like that you pass on these words to the staff at the ANHF. I am forever grateful for the help and look forward to continue having my mother participating at the ANHF.
Thank you very much for the information about the Carers Support Group. You have been so supportive and caring in providing me with the timely information that I needed so urgently.
My sincere gratitude!
Dear staff and volunteers at SWSWC,
Your staff are passionate, patient, very responsible and friendly. They are so careful in helping us to move about or to get on and off the bus. Their friendly smiles bring everyone happiness and health.
My special compliments go to Eliza Chan who:
- Assisted L.W Ng to arrange residential respite and register for long term residential care.
- Provided emotional support for my daughter, gave her the peace of mind that staff would certainly take good care of me. Therefore, she felt better as she returned to Hong Kong to attend to her own illness.
It was because of your support that I overcame my anxiety and to face life positively. Thank you all once again for your care and concern.
To the Home Care Team,
May I express my heartfelt thanks to all Home Care Services staff for your efficient and excellent services when my mother and I were in illness (September 2017). It was because of the quick support from Perry and Joanne that we could gradually recover. The professionalism and quality service demonstrated by every staff, plus your team work were crucial to the wellbeing of elderlies and their family members.